WE SHIP WORLDWIDE!
Most orders are dispatched within 48 hours.
United Kingdom, United States, Canada, Australia: You can expect your package to arrive in 5-7 working days.
Others: 5-15 working days. These are estimates and often arrive quicker.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advice on how and where your delivery can be collected.
We accept order cancellation within 24 hours after the order is placed. Normally, after 24 hours, your order will start to design and produce. We will not accept the return of custom products unless they are damaged upon arrival. In such a case, please make your claim within 10 days of receiving your products by emailing us at firstname.lastname@example.org and attach the photos of products as well as proof of purchase.
RETURNS / EXCHANGES
All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will NOT ACCEPT the return of such products. In such case, please make your claim within 10 days of receiving your products by emailing us at: email@example.com and attach the photos of products as well as proof of purchase.
If you need to cancel the transaction, please feel free to contact us at firstname.lastname@example.org within 24 hours after your purchase. Normally, we will start to design and produce your customized product 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.
All items are handcrafted and customized with care, therefore, we don’t accept refund on the products unless the fault was ours (e.g. the customized name/photo is wrong, the size/color is wrong, damaged upon arrival). If a refund is applicable, please send us an email to email@example.com.